Short-term rental occupancy is falling, and there are many reasons for that. From poorly-advertised properties to apathetic hosts, many guests are finding it more worthwhile to stay home or get a hotel. If you want to be a great host, you need to make the most of your guest communication strategies.
People who choose vacation rentals often want a more "human" and personal experience. Can you provide that for them? We're here with a few top vacation rental communication tips that may be able to help. Read on to learn more.
Clear Initial Communication
Set the stage for effective guest interactions from the get-go. Clear initial communication sets the tone for a successful stay. It also makes guests feel more comfortable.
Many guests are uneasy when they don't have communicative hosts, and that may make them schedule a different stay and cancel yours. Respond promptly to inquiries and provide thorough information on your vacation rental, including amenities, location, and house rules. This establishes trust and manages expectations.
Offer Pre-Arrival Information
As soon as your guests are at the rental, they should be able to start enjoying their time. They shouldn't have to look for written and posted instructions (though you should provide them). Before guests arrive, send detailed emails or messages with essential information, such as:
- Check-in and check-out times
- Parking instructions
- Wi-Fi passwords
- Emergency contact details.
Don't make the guest ask for these things. Remember, they're supposed to be on vacation. This ensures a smooth transition and greater rental guest satisfaction.
Share Local Insights
Share local insights to enhance the guest experience. Recommend things like:
- Restaurants
- Bars
- Outdoor activities
- Local events
Provide insider tips on Breckenridge's hidden gems, showcasing your knowledge and hospitality. You want to make your guests feel like they're part of your community. That's one of the advantages rental homes have over hotels.
Stay Available During Stay
Be responsive during your guests' stay, addressing concerns or issues as soon as possible. Offer recommendations and assistance with reservations or transportation if necessary. This attentive approach fosters a positive relationship and greater guest satisfaction.
If you're unable to be available all day and night, consider hiring a property management company. This will allow you to relax while your guests still have a point of contact in case they need someone.
Consider a Post-Stay Follow-Up
After checkout, send a thank-you message and request reviews and ratings. Remember, those reviews and ratings can help you get more guests in the future! Encourage feedback for improvement to demonstrate your commitment to providing an excellent rental experience.
People appreciate the effort, and they may return to your rental for future trips.
Try These Vacation Rental Communication Tips
These vacation rental communication tips will help you provide a better vacation environment for your valued guests. Being a good host also requires you to be an effective communicator. Are you up to the task?
If not, why not hire a property management company to help? At PMI Breck, we help Breckenridge, Colorado landlords make the most of their short-term rental properties. From finding guests to helping them through their stay, we've got you covered. Schedule a consult with us today.
